Companies that have in-house booking tools or use the tools provided by their TMC need to ask themselves whether those booking tools are doing as much as they should, or it is time to find another provider. Here are the key metrics that CrewFacilities suggests that you should base upon to decide whether the booking tool you are using is suitable or you need to change providers.

Graphic Presentation of Flight Details

Each traveler has his or her own preferences, so the booking tool should be able to help the traveler to get what they want. For example, one person may prefer a plane seat which is next to a window while another person may prefer a seat close to the aisle. The best booking tools present the available seats graphically so that a traveler can select exactly what they want.

Showing the Proximity of Hotels

The booking tool should also be capable of providing detailed information about the location of the different hotels relative to desired destinations, such as meeting venues. This capability can allow a traveler to make the best booking decision, and this can save the company money in the long run. For example, a shorter commute results in lower transportation costs during trips.

Ease of Use

Do travelers have to enter complex codes before they can use the booking tool? Ease of use is an important aspect of any online booking tool if your employees are to use that tool consistently. You might therefore want to switch to a different provider if what you currently have is too complex for your employees to use comfortably.

Protection of Negotiated Rates/Fares

How does the online booking tool respond when an employee tries to book flight tickets or hotel rooms from a provider who isn’t approved? Some booking tools send alerts to company management or require authentication before a booking can be made outside the approved providers. Others just let the traveler do what they want. You are better off with a booking tool that will ensure that all bookings are made through approved service providers so that you can meet the quotas agreed upon when you negotiated with those service providers. When you work with CrewFacilities.com, you get the most intuitive and user-friendly online booking tools for all your needs. You will also get access to the reporting features of the booking tools, and the reports you get will make all your decisions data-driven.

Posted by: andrea_admin